Why Fix the Process?

ByEmeka Okonkwo

Why Fix the Process?

In the hustle and bustle of our daily lives, it’s easy to overlook the intricate web of processes that governs nearly every aspect of our existence. From the mundane tasks of taking a shower and eating breakfast to the more complex endeavors of running a business or pursuing personal goals, processes silently shape the outcomes we experience.

Consider your morning routine. The seemingly simple act of getting ready for the day involves a series of steps – from waking up at a certain time to selecting clothes, preparing breakfast, and commuting to work or starting your day’s activities. Each of these steps is part of a larger process that influences how smoothly your morning unfolds.

Now, think about a business operation. Whether it’s manufacturing a product, delivering a service, or managing finances, every aspect of a business is governed by processes. From customer interactions to supply chain management and strategic decision-making, processes form the backbone of organizational success.

So, why are processes so important? The answer lies in their ability to drive efficiency, consistency, and quality. A well-defined process ensures that tasks are completed in a systematic manner, reducing errors and variability in outcomes. It provides a framework for optimization, enabling continuous improvement and adaptation to changing circumstances.

Moreover, processes offer a pathway to change. When faced with undesirable outcomes or challenges, our instinct may be to focus on the end result – the outcome itself. However, the most effective way to drive meaningful change is often to examine and refine the underlying processes that lead to those outcomes.

Let’s take a hypothetical example: a company experiencing declining customer satisfaction ratings. Instead of solely addressing the symptoms – such as offering discounts or launching a new marketing campaign – a process-focused approach would involve analyzing the customer service workflow, identifying bottlenecks or inefficiencies, and implementing targeted improvements.

By fixing the process, the company can not only address immediate issues but also lay the groundwork for sustainable success. It fosters a culture of continuous improvement, where learning from past experiences informs future actions and drives ongoing innovation.

The same principle applies to our personal lives. Whether we’re striving to achieve fitness goals, improve relationships, or enhance productivity, identifying and refining the processes that govern our actions can lead to transformative outcomes.

In essence, everything runs through process. By recognizing the pervasive influence of processes in our lives and embracing a process-oriented mindset, we empower ourselves to effect meaningful change, drive better outcomes, and navigate the complexities of our modern world with greater clarity and purpose.

About the author

Emeka Okonkwo administrator

Emeka is a former IBM strategy, technology, and management consultant; an operational excellence leader; process management expert; and an entrepreneur with over 25yrs international experience in both public and private sector. He is very passionate about helping organizations become globally competitive by bridging the strategy-execution gap